FREQUENTLY ASKED QUESTIONS

Here you will find answers to frequently asked questions.

If your question is not listed here, please do not hesitate to contact us.

You can reach Team Altenbroek by e-mail or by phone at +32 4 268 0162.


STAYING ON THE ALTENBROEK COUNTRY ESTATE

When can I check- in and check-out? When can I check- in and check-out?

  Your room is available from 15:00 pm, a later arrival is of course no problem, please let us know.      

  Check-out is possible until 11:00 am.

If I want to book a room, what is the best way to do it? If I want to book a room, what is the best way to do it?

It is best to book directly through our website, then you will pay the lowest rate and receive a welcome drink.

Is breakfast served as well? Is breakfast served as well?

  We serve breakfast from Monday to Friday from 07:30 am to 10:30 am and on Saturday and Sunday from  08:00 am to 11:00 am.

 If you have booked a room without breakfast, you must indicate this in advance at the reception. The costs are € 19.50 per person.

Is it possible to change or cancel a non-refundable rate? Is it possible to change or cancel a non-refundable rate?

A so-called non-refundable fare is a cheaper fare, which does not allow for changes or cancellations.

Until what time is my room guaranteed? Until what time is my room guaranteed?

Without credit card guarantee, your room is guaranteed until 16:00 pm.

If you expect to arrive later, please inform our reception on the day of your arrival.

Can I bring my pet? Can I bring my pet?

We are very sorry, but unfortunately pets are not allowed.

Is the Altenbroek Estate accessible if you are less mobile? Is the Altenbroek Estate accessible if you are less mobile?

The cobblestones in the courtyard and the many steps and stairs in and around the building make the Altenbroek Estate not very suitable for people who are less mobile.

Can I visit the gardens? Can I visit the gardens?

As a guest of the Altenbroek Estate, you can enjoy the facilities of the hotel as well as the beautiful scenery around the hotel. There are several seating areas on our estate, so you can enjoy the peace and quiet and nature.

Do you want more information on the regulations concerning tourist accommodation? Do you want more information on the regulations concerning tourist accommodation?

Or do you want to file a complaint against this accommodation? 

Then contact toerisme Vlaanderen

Flanders Tourism
Grasmarkt 61
1000 Brussel
Flanders
+32 2 504 04 00 

logies@toerismevlaanderen.be
www.toerismevlaanderen.be/

Is it safe to stay at Altenbroek Country Estate? Is it safe to stay at Altenbroek Country Estate?

We will do everything possible so that you feel welcome with the knowledge that we have done everything to ensure the safety of our staff and guests. 
More information on the COVID measures taken click here.