terms and conditions

Payment Terms

Our invoices are payable on the invoice date without discount. Individual guests must provide a credit card guarantee upon reservation, under penalty of automatic cancellation. If the invoice is not paid or not fully paid after 30 days, the guest is automatically liable for a compensation of 5% on the invoice amount.
Interest and compensation are due simply by the fact of non-payment. Payments after a delay in payment are first charged to interest and compensation, only then to the invoice price. Never can a failure to take possession of the accommodations made available to them, an incomplete and/or disputed stay and/or reservation and/or service by the guest be used as an excuse for a delay in payment. Any delay in payment gives the hotel the right to unilaterally and without compensation to the buyer, cancel all existing and not yet executed agreements as well as to suspend any execution of ongoing agreements.

Description

The descriptions, sizes, and colors, as well as details of photos and/or drawings in the quotations, catalogs, website, booking sites, and social media are purely informative and never binding.

Check-in and Check-out

The reserved accommodations are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. If a guest with a guaranteed reservation does not show up by the indicated time, the hotel has the right to charge the guest compensation equal to the price of the total reservation value, including any requested additional services.

Complaints

Any complaint regarding stay, goods, and/or invoice must be reported by the guest to the hotel as soon as possible during their stay, in order to give the hotel the opportunity to address the complaint immediately.

In any case, the complaint must be made, under penalty of forfeiture, within eight days after the delivery, service, and/or invoice, and must be done in writing.

Force Majeure

In case of force majeure, unforeseen events beyond its control, and/or exceptional circumstances, the hotel reserves the right to accommodate the guest at a colleague hotel, if possible in the vicinity, without any form of compensation.

Damage

All damage caused by the guest, both to accommodations, furnishing goods, and/or others, belonging to or at the hotel/estate or belonging to third parties with whom the hotel maintains relations, will be paid in cash according to the statement provided by the hotel, accepted by the guest, without discussion, and this no later than the guest's departure. Regarding the parking of vehicles in the hotel's parking and garage boxes, as well as in facilities belonging to third parties with whom the hotel maintains relations, it is agreed that the hotel is released from any responsibility, of any cause, such as, without limitation, damage, theft, and/or disappearance of the vehicle or the items attached to and/or lying in or on it, as well as, for example, bodily injuries to guests or third parties caused by anyone or anything in these places.

Disputes

In any dispute, wherever the act, service, or agreement takes place, only the court is competent and this exclusively in accordance with Belgian Law. Neither exchanges nor differing payment modalities change this competence. The guest accepts these general terms and conditions at the time of reservation. The guest declares to know, understand, and agree with these terms and conditions, and also to comply with the usual house rules of the hotel establishment and the instructions provided by the hotel staff. The hotel is entitled at any time and without notice to terminate the provision of hospitality services to a guest when the guest repeatedly violates the house rules, or otherwise behaves in such a way that the order and peace in the hospitality business and/or its normal operation can be or is disturbed. The guest must then leave the hotel upon first request.

Event Terms

Payment Terms

• After acceptance of the offer, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
• 60 days before the start of the event, a second deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
• If acceptance of the offer falls within 60 days before the start of the event, we will request a deposit of 100%, which must be paid within 7 days of the invoice date.
• After the event, the remaining consumption must be settled on-site before departure.

Cancellation Terms

• Up to 60 days before the first arrival day, a maximum of 50% of the confirmed reservation value can be canceled free of charge.
• From 59 to 8 days before the first arrival day, a maximum of 10% of the remaining reservation value can be canceled free of charge.
• From 7 days to the first arrival day of the event, no show, or earlier departure date, 100% of the remaining reservation value will be charged.

Other Event Terms

• Changes in numbers can be communicated up to 30 days before the start of the event, a deviation of up to 20% is accepted free of charge.
• From 29 days before the start, any change in numbers will be fully charged.
• Unless otherwise stated, all quotations are subject to price changes.
• Setup or teardown must take place within the time frame in which the estate is exclusively rented.
• If allergies and/or dietary requirements are not communicated before the start of the event, a surcharge of €20.00 will be charged for each last-minute adjustment that needs to be made.
• Depending on the nature of any changes, additional setup and teardown costs may be charged.
• For group room reservations, our general house rules (Available at https://www.altenbroek.com/algemene-voorwaarden/huisregels) apply, violations will be charged by means of a fine on the general account.

Group Terms

Reservations from 5 rooms are treated as a group reservation.

Payment Terms

• After acceptance of the price proposal, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
• Upon checkout, the remaining 50% of the price proposal + additional consumption during the stay will be settled on-site based on final calculation.

Cancellation Terms

• Up to 60 days before the first arrival day, a maximum of 50% of the confirmed reservation value can be canceled free of charge.
• From 59 to 8 days before the first arrival day, a maximum of 10% of the remaining reservation value can be canceled free of charge.
• From 7 days to the first arrival day of the event, no show, or earlier departure date, 100% of the remaining reservation value will be charged.

Individual reservations (1 to 4 rooms)

Payment terms

When making a reservation, credit card details are requested to guarantee the reservation. If the reservation is booked at a non-refundable rate, the credit card will be charged.

Cancellation policy

Free cancellation is possible up to 48 hours before arrival (until 3:00 PM two days before arrival). If canceled less than 2 days before arrival, you will pay the reservation value of the first night, including the overnight stay and any reserved catering services.

In case of no-show, the total reservation will be charged.

Credit card guarantee

The guest will provide a credit card at check-in, from which Altenbroek will record the details. If the guest does not make the payment within the agreed term, or uses facilities (e.g., bar, restaurant, etc.) that are not indicated at check-out, the hotel will have the right to deduct these via the credit card, on the sole condition that the billing details are provided to the guest, either electronically or by mail. In any case, the guest must protest the executed payment in writing within 8 days if they believe it was not justified.

Article 1152 BW applies here.

Tourist tax and accommodation contribution

Upon arrival at Altenbroek, please take into account the following additional costs, which are not included in the room price:

1. Tourist tax
   A tourist tax of € 1.00 per person, per night is charged. This tax must be paid upon arrival.
2. Accommodation contribution ("Service Charge")
   Additionally, an accommodation contribution of € 4.20 per person, per stay applies. This amount is also collected upon arrival.

By booking a stay at Altenbroek, you agree to pay the above amounts upon arrival.

Tourism Flanders

Do you want more information about the regulations regarding tourist accommodation or do you want to file a complaint against this accommodation?  

Then contact Tourism Flanders. 

Tourism Flanders
Grasmarkt 61
1000 Brussels
Flanders
+32 2 504 04 00

logies@toerismevlaanderen.be
www.toerismevlaanderen.be/

Pet Policy (Dog Policy)

Only dogs are allowed at Altenbroek. For assistance or service dogs, valid documentation must be presented upon arrival. A maximum of one dog is allowed per room. The cost of bringing a dog is € 50.00 per night. Stays with a dog are only possible with prior approval.

It is not allowed to check in with a dog without an existing and confirmed reservation. The dog may only be left in the room if it is in a crate; this crate must be brought by the guest. On the entire premises, the dog must be leashed at all times. Dogs are not allowed in public indoor areas unless explicitly stated otherwise. Any damage to the hotel room or inventory as a result of the stay with a dog will be additionally charged to the guest.

Parking

Guests can use the parking facilities at Altenbroek. Parking is available based on availability; reserving a parking space is not possible and no rights can be derived from this.

Altenbroek has a limited number of charging stations for electric vehicles. The use of these charging stations is only possible based on availability and cannot be guaranteed in advance.

At Altenbroek, you can park for a fee of € 5.00 per vehicle per day. The first three hours of parking are free. Altenbroek reserves the right to change parking rates and conditions.

Last update: 02/07/2026