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Fulltime Hospitality Supervisor

For the beautiful estate, we are looking for a Hospitality Supervisor; you support the person with final responsibility and the assistant hotel manager of the location and work together to ensure that everything runs smoothly. In a unique location, you make a difference every day. You combine hands-on operational work with managing and supporting the team, so that guests can enjoy themselves worry-free.

Who you are

You see details before they become a problem and have a good sense of what guests need. Hospitality comes naturally to you. For the team, you are approachable and involved: someone who helps out, thinks along, and brings calm during busy moments. For the location, you are the stable and structured force who works with care and dedication.

‍Your working day

You step in where needed, are visible on the floor, and keep an overview at the same time.

  • Guest experience: You ensure a warm and personal stay, respond quickly to wishes or complaints, and see opportunities to surprise guests;
  • Daily hotel operations: You manage the daily operations and ensure that the centrally established SOPs are applied and checked;
  • Team & culture: You help build an engaged team. You help create clear expectations, efficient planning, and a positive working atmosphere;
  • Quality & safety: You monitor and check hygiene, cleanliness, and safety in the hotel;
  • Cost control: You have an eye for costs and efficiency in operations, identify deviations, and discuss them with the person ultimately responsible.
     

When you make the difference
 

  • You make hospitality visible in behavior, collaboration, and results;
  • You take ownership and feel responsible for the whole;
  • You radiate positivity and energy and know how to bring teams along with you;
  • You think creatively, see opportunities, and come up with solutions;
  • You are flexible, adapt quickly to changes, and remain calm when things go differently than planned.
     

What we offer

You are not on your own. From ECLECT, you are supported with shared services and expertise, so that you and the location manager can focus on what really matters: the daily operations, the guests, and the team. With trust, influence, and the space to make the hotel your own. Does this sound like the next step in your career? Then we would love to get to know you.

Education & work experience
 

  • At least MBO working and thinking level;
  • Demonstrable experience in hospitality or a similar service-oriented environment, with experience in a leadership role;
  • In possession of or willing to obtain an SVH teaching master diploma;
  • Good command of Dutch and English.
     

Salary and employment conditions
 

  • Salary according to the Hospitality CAO (NL) Horeca Forma (BE) | reference position head waiter scale 5 (NL) waiter cat 5 (BE);
  • Flexible working hours, with you on the floor when it matters;
  • Pension scheme;
  • 25 vacation days based on 38 hours;
  • Room to grow, learn, and develop yourself within Hotel Altenbroek or other ECLECT hotels;
  • Extra nice: discount on overnight stays at all ECLECT hotels.

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