LA Hotel Information

Welcome to the Altenbroek Country Estate!  

A peaceful location on a beautiful estate in the middle of the EURegion.  

Our hotel is your home away from home! 

You can find all the information you need for the most comfortable stay, from A to Z, on this page.  

We wish you a pleasant and relaxing stay here at the Altenbroek Country Estate.   

With hospitable greetings,  

Altenbroek Team  

Reception is available 24/7 via key 9 on the telephone in your room.

 

 

HOTEL INFORMATION FROM LA TO Z 

 

A   

Arrival   

From 15.00 p.m. the rooms are available and you are welcome in our hotel.  

Adaptors

Chargers and foreign adapters are available at the reception.

Address Altenbroek Estate

Altenbroek 4, 3798 's Gravenvoeren, Belgium.

B   

Bathrobes   

Bathrobes are available at the reception.   

Bank   

For banking matters you can contact the following bank:   

- KBC Voeren, Pley 7, 3798 'S Gravenvoeren, Belgium.  

Bar   

There is a bar in the hotel. 

Bicycle parking   

Our bicycle shed is located in the courtyard. It is not allowed to place the bicycles somewhere else. The use of the bicycle shed is at your own risk.  

Bicycle rental   

There is no better way to discover the Voer-region than by bike. In cooperation with bicycle rental company Freddy Pinkers in s' Gravenvoeren, we rent out various types of bicycles. Please contact the reception for the possibilities. Please reserve your bicycle at least 24 hours in advance (button 9).  

Board games 

There is a small selection of games that you may borrow. Ask for the possibilities at the reception.  

Breakfast 

Breakfast is served in our breakfast restaurant on Monday to Friday from 07:30 a.m. to 10:30 a.m.  On Saturday and Sunday and from 08:00 a.m. to 11:00 a.m. In good weather it is also possible to have breakfast on the terrace. 

Bus services   

There is a regular bus service from 's Gravenvoeren, line 39B to Tongeren and to Teuven.  

C

Check-in   

Check-in is possible from 15:00 p.m. If you want to leave your luggage before check-in, this is possible after consultation at the reception.  

Check-out   

Check-out is possible until 11:00 a.m. at the latest. A later check-out - for a fee - is only possible on the basis of availability and can be requested at the reception.   

On the day of check-out, between 09:00 a.m. and 10:00 a.m. , it can be very busy at the reception. We kindly ask you to take this into account.   

Complaints   

In case you are not satisfied during your stay, please let us know in time. This gives us the opportunity to take away your dissatisfaction during your stay and offer a suitable solution.   

Cot   

A cot can be provided on request. For more information, please contact the reception (button 9).   

D

Do not disturb  

If you want privacy, hang the 'Do Not Disturb' sign on the door handle. However, after 13:00 p.m. your room will not be cleaned on that day.  

Dogs and other pets  

Unfortunately, dogs and other pets are not allowed in our hotel. If pets are brought into the hotel, access may be denied.   

E  

Emergency 

In case of emergency call 0112. Reception is available 24/7 via button 9 on the telephone in the room.  

Entrance   

The entrance at the reception and the entrance at the inner courtyard are open all day. From 23:00 p.m. these doors are locked but can be opened at any time with your room key.  So always take this with you when it gets late!  

Extra linen

Extra pillows, blankets, sheets or towels can be brought to your room on request.   

F  

Fire alarm   

If the fire alarm goes off, follow the instructions on the escape plan. The escape plan is posted in each room against the door. In public areas, follow the instructions of the staff.   

Fire extinguisher   

There are fire extinguishers on every floor. Upon arrival, familiarise yourself with the hotel's escape routes.  

Found or lost items   

Found or lost something? Please contact the reception (button 9).   

G

Guest supplies

There are standard guest supplies in every hotel room. If you are missing something like a toothbrush, shaving kit, slippers, paper, pen or something similar.  
Please contact our reception (button 9). 

H  

Hairdryer   

Every room has a hairdryer in the bathroom.  

House rules   

For your and our safety, below are the house rules that apply at Altenbroek Estate. Everyone is obliged to abide by these rules. Violation of any of these house rules may result in immediate denial of access to the hotel and reporting to the police:   

- Our entire hotel is smoke-free.   

- We ask you to dress appropriately in the restaurant and public areas of the hotel.   

- Please show consideration for other guests when making noise in the various areas of the hotel. 

   Think about: loud talking, volume of the television, etc.   

- We do not serve alcoholic beverages to persons under the age of 18. In case of doubt, our staff

   may ask for a valid ID.   

- The use and possession of narcotics or laughing gas cartridges is prohibited.

- Finally, we ask you to abide by the norms and values generally accepted in society and, of course,

   the rules applicable in Belgium.  

I  

Internet   

Landgoed Altenbroek has wireless internet (wifi) in the entire hotel. The use of this is offered free of charge. No login code is needed to use the internet.
Do you need help? Please contact the reception (button 9).  
Would you like to use a laptop or would you like to print something, this is possible in our reception area. 

K  

Room key   

The room key is a large key. If you come back from your day out later than 23:00 p.m., we advise you to take your room key with you. With this key you can always open the door of the hotel through the courtyard.      

L   

Liability   

The Altenbroek Estate does not accept any liability for loss of or damage to property. Valuables can be stored in the safe in your room.  

Luggage storage 

If you would like to store your luggage briefly before check-in or check-out, this is possible. Please contact the reception desk (button 9). 

Packed lunch  

A packed lunch can be arranged on request. Please contact the reception for this.  

M  

Meetings 

Altenbroek Country Estate has 2 multifunctional meeting rooms. For more information about the use of these rooms, please contact our reception.  

Minibar  

Each room has a minibar. It is filled with Altenbroek water.  

N 

Nuisance 

It is not permitted to cause nuisance to the other guests with, for example, loud music, inappropriate behaviour or noise of any kind. 

P  

Parking 

At the side of the hotel at the large car park there is free parking for our hotel guests. 

Payment   

We accept cash, debit card, Diners Club, Mastercard and Visa.   

In order to avoid unnecessary waiting time at check-out, we advise you to pay your hotel bill on the evening before your departure.  

Pharmacy   

You can find the nearest pharmacy at the following address: 

Krausch, Kloosterstraat 7, 3798 's Gravenvoeren, Belgium, telephone number: + 32 4 381 02 93.  

R 

Reception 

The reception is open daily from 07:00 a.m. to 23:00 p.m. and will be happy to provide you with any information. After 23:00 p.m. you can ask the staff in the restaurant or reach our night porter via key 9 on the phone. 

Restaurant 

In our restaurant, you can enjoy a delicious drink, a cup of coffee, a lunch or an extensive dinner. The restaurant is open from 12:00 a.m. and closes around 23:00 p.m. 

In quiet periods, the opening hours can be adjusted. 

For more information, please visit our website or contact our reception desk at: welkom@altenbroek.com or +32 4 268 01 62. 

Reservation for the restaurant is necessary! 

Room service

Available on request at the reception desk (button 9).

S

Safe deposit box   

All hotel rooms are equipped with a safe in which you can store your valuables.

Security cameras   

For security reasons, various cameras have been placed in and around the hotel. In the event of an emergency, recordings can be shown to third parties as supporting material.  

Silence area

The Altenbroek Country Etate is located in a silence area officially declared by the Flemish Government.

Smoking 

Altenbroek Estate is a non-smoking hotel. This means that smoking is not allowed in all rooms, flats and public areas. A fine of € 250.00 is imposed for violations.

T                              

Taxi 

If you need a taxi, please contact the reception desk (button 9).

Telephone 

There is a telephone in your room. This telephone is exclusively for calls to the reception desk. 

- Reception: dial 9 

- Other hotel room: dial the room number 

- General emergency number: 0112 

- General practitioners: Doctor Ernon GP, Drees 16, 3798 Voeren (043/81.07.51.) 

- Police service centre: 0101 

- Tourist Information office: www.voerstreek.be / tel: +32 (0)4 381 07 36 

Towels   

If you need an extra towel, please contact the reception.  

Trips

At the reception you can get information about the different excursions that are possible in the region. 

U

Umbrellas 

It is possible to borrow umbrellas at the reception. 

W

Washing and ironing service

For more information on dry cleaning, clothes repair, use of iron and ironing board, please contact the reception.

Wake-up service on TV

You can set your preferred wake-up time on the TV itself.