GENERAL TERMS AND CONDITIONS
TERMS AND CONDITIONS
General terms and conditions Landgoed Altenbroek
1. Agreement
Except for special written provisions emanating from a person authorised to do so, these general terms and conditions apply to all undertakings of Landgoed Altenbroek represented by AB Operations BV.
These terms and conditions are listed on the website www.altenbroek.com. As a result, they have been sufficiently brought to our attention. Tacit acceptance is sufficiently evidenced by visiting our premises or receiving our documents or services.
2. Terms of payment
Our invoices are payable on invoice date without discount. Individual guests must, under penalty of automatic cancellation, provide a credit card guarantee at the time of booking. If the invoice has not been paid in full after 30 days, the guest shall automatically be liable for a 5% penalty on the invoice amount.
Interest and damages are payable by the mere fact of non-payment. Payments after delay in payment shall first be charged on interest and damages, only then on the invoice amount. Under no circumstances may a guest'
s failure to take
possession of the accommodation made available, incomplete and/or disputed accommodation and/or reservation and/or service be used as a pretext for late payment. Any delay in payment shall entitle the hotel to cancel unilaterally and without compensation to the purchaser, all existing and unfulfilled contracts, as well as to stop any execution of current contracts.
3. Description
The descriptions, sizes and colours, as well as details of photos and/or drawings in quotations, catalogues, website, booking sites and social media are purely informative and never binding.
4. Check-in and check-out
Booked accommodation is available from 15:00 on the day of arrival and must be vacated by 11:00 on the day of departure. If a guest with a guaranteed reservation does not show up by the specified time, the hotel is entitled by law to charge the guest compensation equal to the price of the total reservation value including any additional services requested.
5. Complaints
Any complaint regarding accommodation, goods and/or invoice must be reported to the hotel by the guest as soon as possible during their stay, in order to give the hotel the opportunity to resolve the complaint immediately.
In any event, the complaint must be made, on pain of lapse, within eight days of the delivery, service and/or invoice, in writing.
6. Force majeure
In the event of force majeure, unforeseeable incidents beyond its control and/or exceptional circumstances, the hotel reserves the right to accommodate the guest at a fellow hotel, if possible in the vicinity, without any compensation.
7. Damage
Any damage caused by the guest to accommodation, furnishings and/or other items belonging to the hotel or to third parties with which the hotel has relations, shall be paid for in cash, without discussion, at the latest before departure of the guest, in accordance with a statement of the hotel which the guest accepts. Regarding the parking of vehicles in the hotel's car park and garage, as well as in installations belonging to third parties with which the hotel maintains relations, it is agreed that the hotel shall be released from any responsibility whatsoever, such as, but without limitation, damage, theft and/or disappearance of the vehicle or objects in it and/or attached to it and/or lying on it, as well as, for example, bodily injury to guests or third parties caused by whomever or whatever may be present in these places.
8. Disputes
In any dispute, wherever the act, service or agreement takes place, only the court is competent and only in accordance with Belgian law. Neither exchanges nor different payment methods alter this jurisdiction. The guest accepts these general terms and conditions at the time of booking. The guest declares to know, understand and agree to these terms and conditions, and also to comply with the hotel's usual housekeeping regulations and the instructions given to him by the hotel staff. The hotel is entitled at any time and without notice to terminate the provision of Catering Services to a Guest, if the Guest repeatedly breaks the house rules, or otherwise behaves in such a way that the order and peace and quiet in the Catering Establishment and/or the normal running of the hotel may be or is disturbed. In that case, the Guest must leave the hotel upon first request.
9. General terms and conditions
Events
Payment terms:
- After acceptance of the offer, a 50% deposit will be required which must be paid within 7 days of the invoice date.
- Within 60 days before the event, a second deposit of 25% will be required which must be paid within 7 days of the invoice date.
- If acceptance of the offer falls within 60 days before the start of the event, we will require 1 deposit of 75% which must be paid within 7 days of the invoice date.
- After completion of the event, the remaining 25% of the accepted quote + additional consumption will be invoiced on an after-the-fact basis. This invoice must be paid within 7 days of the invoice date.
Cancellation policy:
- Up to 60 days before arrival, up to 50% of the confirmed reservation can be cancelled free of charge.
- From 60 to 30 days before the event, up to 25% of the confirmed reservation can be cancelled free of charge.
- From 29 to 8 days before the event, 90% of the reservation value will be invoiced.
- From 7 days until the event start date, No show or earlier departure date, 100% of the reservation value will be invoiced
Other Event Terms:
- Changes in numbers can be communicated up to 30 days before the event, a deviation of up to 20% will be accepted.
- From 29 days before the start, if there is a change in numbers, the full amount will be invoiced
Groups
We treat reservations of 5 rooms or more as a group reservation.
Payment terms:
- After acceptance of the price proposal, a 50% deposit will be required which must be paid within 7 days of the invoice date.
- Upon check-out, the remaining 50% of the price proposal + additional consumption during the stay will be settled on site on an after-calculation basis.
Cancellation policy:
- Up to 60 days before arrival, up to 50% of the confirmed reservation can be cancelled free of charge.
- From 60 to 30 days before the group starts, up to 25% of the confirmed reservation can be cancelled free of charge.
- From 29 to 8 days before the group starts, 90% of the reservation value will be invoiced.
- From 7 days to the group start date, No show or earlier departure date, 100% of the reservation value will be invoiced
Individual reservations (1 to 4 rooms)
Payment terms:
- When making a reservation, credit card details will be requested to guarantee the reservation. If the reservation is booked at a non-refundable rate, the credit card will be charged.
Cancellation policy:
- Free cancellation is possible up to 48 hours before arrival (until 15:00 two days before arrival). In case of cancellation less than two days before arrival, you will pay the reservation value of the first night, both the overnight stay and any reserved catering services.
In case of no-show, the total reservation will be charged.
10. Credit card guarantee
The guest will provide a credit card at check-in, the details of which will be recorded by Landgoed Altenbroek. If the guest does not make the payment within the agreed period, or uses facilities (e.g. bar, restaurant, etc.) that are not declared at check-out, the hotel shall be entitled to deduct them via the credit card, on the sole condition that the detail of the statement is delivered to the guest either electronically or by post. In any case, the guest must protest the executed payment in writing within 8 days if he believes it was not rightfully made.
Art 1152 of the Civil Code applies here.
11. Tourism Flanders
Would you like more information on the regulations on tourist accommodation or would you like to file a complaint against it?
Then contact Tourism Flanders.
Tourism Flanders
Grasmarkt 61
1000 Brussels
Flanders
+32 2 504 04 00
logies@toerismevlaanderen.be
www.toerismevlaanderen.be/