GENERAL TERMS AND CONDITIONS

General terms and conditions Altenbroek Country Estate

1. Agreement

Unless otherwise agreed in writing by an authorised person, the present general terms and conditions shall apply to all obligations of Altenbroek Country Estate represented by AB Operations BV.

These terms and conditions are published on the website www.altenbroek.com. They have therefore been adequately notified. Tacit acceptance is evidenced by a visit to our locations or the receipt of our documents or services.

2. Terms of payment

Our invoices are payable on the invoice date without discount. Individual guests are required to provide a credit card guarantee at the time of booking, under penalty of automatic cancellation. In the event that the invoice has not been paid in full after 30 days, the guest shall automatically be liable to pay 5% compensation on the invoice amount.

Interest and damages shall be due by the mere fact of non-payment. Payments after delay of payment are first charged on interests and damages, only afterwards on the invoice amount.

Under no circumstances may non-possession of the accommodation provided, incomplete and/or disputed accommodation and/or reservations and/or services by the guest be used as a pretext for delay in payment. Any delay in payment shall entitle the hotel, unilaterally and without compensation to the guest, to cancel all existing and unfulfilled contracts and to suspend all current contracts.

For group bookings (5 rooms or more), an advance payment of 50% of the reservation value is always requested, payable upon confirmation of the booking. The remaining 50% must be paid at check in.

3. Description

The descriptions, sizes and colours, as well as details of photos and/or drawings in the quotations, catalogues, website, booking sites and social media are purely informative and never binding.

4. Check-in and check-out

The reserved accommodation is available from 15:00 pm on the day of arrival and must be vacated by 11:00 am on the day of departure at the latest. If a guest with a guaranteed reservation does not show up at the specified time, the hotel is legally entitled to charge the guest compensation equal to the price of the total reservation value, including any additional services requested.

5. Complaints

Any complaint concerning the stay, the goods and/or the invoice should, as far as possible, be made by the guest to the hotel as soon as possible during his stay, so that the hotel can remedy the complaint immediately.

In any event, the complaint must be made in writing within eight days of the delivery, service and/or invoice, under penalty of cancellation.

6. Force majeure

In the event of force majeure, unforeseeable events beyond its control and/or exceptional circumstances, the hotel reserves the right to re-accommodate the guest to a fellow hotel, if possible in the vicinity, without any form of compensation.

7. Damage

All damages caused by the guest, whether to accommodation, furnishings and/or other items, belonging to or on the hotel/estate or belonging to third parties with whom the hotel has relations, shall be paid for in cash, without discussion, according to the hotel's statement which is hereby accepted by the guest, and at the latest before the guest's departure.

With regard to the parking of vehicles in the hotel's car park and garage, as well as in facilities belonging to third parties with whom the hotel has relations, it is agreed that the hotel is discharged from any responsibility whatsoever, such as, but without limitation, damage, theft and/or disappearance of the vehicle or items placed in it and/or on it, as well as, for example, physical injury to guests or third parties caused by whoever or whatever is in these places.

 

8. Disputes

In any dispute, wherever the action, service or agreement takes place, only the court is competent and this exclusively in accordance with Belgian law. Neither exchanges nor different payment methods alter this competence. The guest accepts these general terms and conditions at the time of reservation. The guest declares that he/she knows, understands and agrees to these terms and conditions, and also agrees to abide by the hotel's usual rules and regulations and the instructions given to him/her by hotel staff. The Hotel is entitled to terminate the provision of Catering Services to a Guest at any time and without notice if the Guest repeatedly breaks the house rules or otherwise behaves in such a way that the order and peace and quiet in the Catering Establishment and/or the normal running of the place may be or is disturbed. In that case the Guest must leave the hotel at the first request.

9. Cancellation policy

Individual reservations (1 to 4 rooms)

Free cancellation up to 2 days before arrival (up to 23:59 2 days before arrival). If cancelled less than 2 days before arrival, you will be charged the first night. In case of no-show, the total reservation will be charged.

Groups (from 5 rooms)

In case of cancellation:

  • More than 2 months before arrival date: no cancellation charge
  • More than 1 month before arrival date: 25% of the reservation value (confirmed price multiplied by the number of nights
  • More than 2 weeks before arrival date: 50% of the reservation value
  • More than 1 week before arrival date: 75% of the reservation value
  • Less than 1 week: 100% of the reservation value
  • No show and earlier departure date: 100% of the reservation value

During holidays and events, the cancellation conditions for groups also apply to individual reservations.

10. Credit card guarantee

The guest shall provide a credit card upon check-in, of which Altenbroek Country Estate shall record the details. If the guest does not make the payment within the agreed period, or uses facilities (e.g. bar, restaurant, etc.) which are not indicated at check-in, the hotel shall be entitled to deduct these from the credit card, on the sole condition that the detail of the settlement is provided to the guest either electronically or by post. In any event, the Guest must protest the payment made in writing within 8 days if he believes that it was not made correctly.

Art 1152 of the Civil Code is applicable here.

11. Tourism Flanders

Do you want more information about the regulations concerning tourist accommodation or do you want to lodge a complaint against this accommodation? 

Then contact Tourism Flanders

Toerisme Vlaanderen
Grasmarkt 61
1000 Brussels
Vlaanderen
+32 2 504 04 00

logies@toerismevlaanderen.be
www.toerismevlaanderen.be/