GENERAL TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
General Terms and Conditions Landgoed Altenbroek
1. Agreement
Unless special written provisions issued by an authorized person, these current general terms and conditions apply to all commitments of Landgoed Altenbroek represented by AB Operations BV.
These conditions are stated on the website www.altenbroek.com. Thus, they have been sufficiently communicated. The tacit acceptance is sufficiently evident from the visit to our premises or the receipt of our documents or services.
2. Payment Terms
Our invoices are payable on the invoice date without discount. Individual guests must provide a credit card guarantee upon reservation, under penalty of automatic cancellation. If the invoice is not or not fully paid after 30 days, a compensation of 5% is due by law on the invoice amount by the guest.
Interest and compensation are due by the mere fact of non-payment. Payments after delay in payment are first charged to interest and compensation, only then to the invoice price. Never can a non-occupation of the accommodations made available to him, an incomplete and/or disputed stay and/or reservation and/or service by the guest serve as a pretext for a delay in payment. Any delay in payment gives the hotel the right unilaterally and without compensation to the buyer, to cancel all existing and not yet executed agreements as well as to stop any execution of ongoing agreements.
3. Description
The descriptions, sizes, and colors, as well as details of photos and/or drawings in the quotations, catalogs, website, booking sites, and social media are purely informative and never binding.
4. Check-in and Check-out
The reserved accommodations are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. If a guest with a guaranteed reservation does not show up by the indicated time, the hotel has the right by law to charge the guest a compensation equal to the price of the total reservation value including any requested additional services.
5. Complaints
Any complaint regarding stay, goods, and/or invoice must be reported to the hotel by the guest as soon as possible during his stay, in order to give the hotel the opportunity to remedy the complaint immediately.
In any case, the complaint must be made, under penalty of forfeiture, within eight days after delivery, service, and/or invoice, in writing.
6. Force Majeure
In case of force majeure, unforeseen events beyond its control, and/or exceptional circumstances, the hotel reserves the right to accommodate the guest, without any form of compensation, at a colleague hotel, if possible in the vicinity.
7. Damage
All damage caused by the guest, both to accommodations, furnishing goods, and/or others, belonging to or at the hotel/estate or belonging to third parties with whom the hotel maintains relationships, is paid in cash according to the statement accepted by the guest from the hotel, without discussion, and this no later than the guest's departure. Regarding the parking of vehicles in the hotel's parking lot and garage boxes, as well as in facilities belonging to third parties with whom the hotel maintains relationships, it is agreed that the hotel is released from any responsibility, of any cause, such as, without being limiting, damage, theft, and/or disappearance of the vehicle or the objects attached and/or lying in and/or on it, as well as, for example, bodily injuries to guests or third parties that may have been caused by anyone/anything in these places.
8. Disputes
In any dispute, wherever the act, service, or agreement takes place, only the court is competent and this exclusively according to Belgian Law. Bills of exchange or differing payment modalities do not change this competence. The guest accepts these general terms and conditions at the time of reservation. The guest declares to know, understand, and agree with these conditions, and also to comply with the usual house rules of the hotel establishment and the instructions provided by the hotel staff. The hotel is entitled at any time and without notice to terminate the provision of hospitality services to a guest when the guest repeatedly violates the house rules, or otherwise behaves in such a way that the order and peace in the hospitality business and/or its normal operation can be or is disturbed. The guest must then leave the hotel at the first request.
9. General Conditions
Events
Payment Terms:
- After acceptance of the offer, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
- 60 days before the start of the event, a second deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
- If acceptance of the offer falls within 60 days before the start of the event, we will request a deposit of 100%, which must be paid within 7 days of the invoice date.
- After the event, the remaining consumption must be settled on-site before departure.
Cancellation Terms:
- Up to 60 days before the first arrival day, a maximum of 50% of the confirmed reservation value can be canceled free of charge.
- From 59 to 8 days before the first arrival day, a maximum of 10% of the remaining reservation value can be canceled free of charge.
- From 7 days to the first arrival day of the event, no-show, or earlier departure date, 100% of the remaining reservation value will be charged.
Other Event Conditions:
- Changes in numbers can be communicated up to 30 days before the start of the event, a deviation of up to 20% is accepted free of charge.
- From 29 days before the start, any change in numbers will be fully charged.
- Unless otherwise stated, all quotations are subject to price change.
- Set-up or dismantling must take place within the time frame in which the estate is exclusively rented.
- If allergies and/or dietary wishes are not communicated before the start of the event, a surcharge of €20.00 will be charged for any last-minute adjustments.
- Depending on the nature of any changes, additional set-up and dismantling costs may be charged.
- For group reservations of rooms, our general house rules (Further details can be found at https://www.altenbroek.com/algemene-voorwaarden/huisregels) apply, violations will be charged by means of a fine on the general account.
Groups
Reservations from 5 rooms are treated as a group reservation.
Payment Terms:
- After acceptance of the price proposal, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
- Upon checkout, the remaining 50% of the price proposal + additional consumption during the stay will be settled on site based on post-calculation.
Cancellation Terms:
- Up to 60 days before the first arrival day, a maximum of 50% of the confirmed reservation value can be canceled free of charge.
- From 59 to 8 days before the first arrival day, a maximum of 10% of the remaining reservation value can be canceled free of charge.
- From 7 days to the first arrival day of the event, no show or earlier departure date, 100% of the remaining reservation value will be charged.
Individual Reservations (1 to 4 rooms)
Payment Terms:
- When making a reservation, credit card details are requested to guarantee the reservation. If the reservation is booked at a non-refundable rate, the credit card will be charged.
Cancellation Terms:
- Free cancellation is possible up to 48 hours before arrival (until 3:00 PM two days before arrival). If canceled less than 2 days before arrival, you pay the reservation value of the first night, including the overnight stay and any reserved catering services.
In case of no-show, the total reservation will be charged.
10. Credit Card Guarantee
The guest will provide a credit card at check-in, from which Landgoed Altenbroek will record the details. If the guest does not make the payment within the agreed term, or uses facilities (e.g., bar, restaurant, etc.) that are not indicated at checkout, the hotel will have the right to charge these via the credit card, on the sole condition that the billing details are provided to the guest, either electronically or by mail. In any case, the guest must protest the executed payment in writing within 8 days if they believe it was not justified.
Art 1152 BW applies here.
11. Tourist Tax and Accommodation Contribution
Upon arrival at Landgoed Altenbroek, please be aware of the following additional costs, which are not included in the room price:
- Tourist Tax
A tourist tax of € 1.00 per person, per night is charged. This tax must be paid upon arrival. - Accommodation Contribution ("Service Charge")
Additionally, an accommodation contribution of € 4.20 per person, per stay applies. This amount is also collected upon arrival.
By booking a stay at Landgoed Altenbroek, you agree to pay the above amounts upon arrival.
12. Tourism Flanders
Would you like more information about the regulations regarding tourist accommodation or would you like to file a complaint against this accommodation?
Then contact Tourism Flanders.
Tourism Flanders
Grasmarkt 61
1000 Brussels
Flanders
+32 2 504 04 00
logies@toerismevlaanderen.be
www.toerismevlaanderen.be/
13. Pet Policy (Dog Policy)
At Landgoed Altenbroek, only dogs are allowed. For assistance or service dogs, valid documentation must be presented upon arrival. A maximum of one dog is allowed per room. The cost for bringing a dog is € 50.00 per night. Stays with a dog are only possible with prior approval.
It is not allowed to check in with a dog without an existing and confirmed reservation. The dog may only be left in the room when it is in a crate; this crate must be brought by the guest. On the entire premises, the dog must be leashed at all times. Dogs are not allowed in public indoor areas unless explicitly stated otherwise. Any damage to the hotel room or inventory as a result of the stay with a dog will be additionally charged to the guest.
14. Parking
Guests can use the parking facilities at Landgoed Altenbroek. Parking is possible based on availability; it is not possible to reserve a parking space, and no rights can be derived from this.
Landgoed Altenbroek has a limited number of charging stations for electric vehicles. The use of these charging stations is only possible based on availability and cannot be guaranteed in advance.
At Landgoed Altenbroek, you can park for a fee of € 5.00 per vehicle per day. The first three hours of parking are free. Landgoed Altenbroek reserves the right to change parking rates and conditions.
Last update: 13/01/2026